Publication: An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
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Date
2022
Authors
Sidek N.
Ali N.
Alkawsi G.
Journal Title
Journal ISSN
Volume Title
Publisher
MDPI
Abstract
The rapid growth of the Internet of Things (IoT) has vigorously affected government by enhancing quality and efficiency of public services. However, the application of IoT-based services in public sectors is slow, despite its benefits to citizens. Research is needed to deepen understanding of the factors that influence the successful implementation of facilities management as the Internet-of-Things-based services in public sectors. An integrated model is developed and validated to extend the DeLone and McLean IS success model by including technology readiness and other identified factors which impact the use of facilities management of IoT-based services in public sectors from the perspective of employees. An online questionnaire was developed and distributed to employees from all local authorities throughout Malaysia, and 187 usable responses were collected. The partial least squares structural equation modelling approach was used to test the model, with 90.8% of the variance in IoT-based services, suggesting an acceptable model fit with seven out of nine hypotheses were supported. Thus, the empirical evidence exerts significant effects of technology readiness towards the success of IoT-based facility management in the public sector. � 2022 by the authors. Licensee MDPI, Basel, Switzerland.
Description
Human resource management; Least squares approximations; Office buildings; Facilities management; Integrated modeling; IS success model; Online questionnaire; Public sector; Public services; Quantitative method; Rapid growth; Success models; Technology readiness; Internet of things; Internet; public sector; questionnaire; technology; Internet; Internet of Things; Public Sector; Surveys and Questionnaires; Technology