Publication:
An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector

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dc.citedby1
dc.contributor.authorSidek N.en_US
dc.contributor.authorAli N.en_US
dc.contributor.authorAlkawsi G.en_US
dc.contributor.authorid57612919700en_US
dc.contributor.authorid54985243500en_US
dc.contributor.authorid57191982354en_US
dc.date.accessioned2023-05-29T09:37:37Z
dc.date.available2023-05-29T09:37:37Z
dc.date.issued2022
dc.descriptionHuman resource management; Least squares approximations; Office buildings; Facilities management; Integrated modeling; IS success model; Online questionnaire; Public sector; Public services; Quantitative method; Rapid growth; Success models; Technology readiness; Internet of things; Internet; public sector; questionnaire; technology; Internet; Internet of Things; Public Sector; Surveys and Questionnaires; Technologyen_US
dc.description.abstractThe rapid growth of the Internet of Things (IoT) has vigorously affected government by enhancing quality and efficiency of public services. However, the application of IoT-based services in public sectors is slow, despite its benefits to citizens. Research is needed to deepen understanding of the factors that influence the successful implementation of facilities management as the Internet-of-Things-based services in public sectors. An integrated model is developed and validated to extend the DeLone and McLean IS success model by including technology readiness and other identified factors which impact the use of facilities management of IoT-based services in public sectors from the perspective of employees. An online questionnaire was developed and distributed to employees from all local authorities throughout Malaysia, and 187 usable responses were collected. The partial least squares structural equation modelling approach was used to test the model, with 90.8% of the variance in IoT-based services, suggesting an acceptable model fit with seven out of nine hypotheses were supported. Thus, the empirical evidence exerts significant effects of technology readiness towards the success of IoT-based facility management in the public sector. � 2022 by the authors. Licensee MDPI, Basel, Switzerland.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo3207
dc.identifier.doi10.3390/s22093207
dc.identifier.issue9
dc.identifier.scopus2-s2.0-85128773895
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85128773895&doi=10.3390%2fs22093207&partnerID=40&md5=c4dbb582409f022c5c9eb5388e63a85c
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/26894
dc.identifier.volume22
dc.publisherMDPIen_US
dc.relation.ispartofAll Open Access, Gold, Green
dc.sourceScopus
dc.sourcetitleSensors
dc.titleAn Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sectoren_US
dc.typeArticleen_US
dspace.entity.typePublication
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