Publication: Identification of factors influencing G2C services acceptance in developing countries
Date
2015
Authors
Alkhilani W.H.S.
Sulaiman H.
Journal Title
Journal ISSN
Volume Title
Publisher
Institute of Electrical and Electronics Engineers Inc.
Abstract
The interest in providing accessible public services has increased in the recent years. The advent of Electronic government (E-government) projects promises to provide huge benefits for citizens. One of the most important types of e-government services is the government to citizen (G2C) applications providing public electronic services (e-services) to citizens by the government. The purpose of this paper is to identify the factors that influence the acceptance and use of G2C services in developing countries. Literature was reviewed and based on the preliminary analysis; findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, trust in internet, and trust in government are the most frequent factors that have been used by researchers to explain the citizen behavior of accepting and use of G2C services. Based on the findings of the literature, the future work for this study is explained and limitations are highlighted. � 2014 IEEE.
Description
Developing countries; Information services; E-government services; E-governments; Electronic government; Electronic services; Facilitating conditions; G2C service; Preliminary analysis; Social influence; Government data processing