Publication:
A review in E-government service quality measurement

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dc.citedby9
dc.contributor.authorAl-Nidawi W.J.A.en_US
dc.contributor.authorAl-Wassiti S.K.J.en_US
dc.contributor.authorMaan M.A.en_US
dc.contributor.authorOthman M.en_US
dc.contributor.authorid57190296377en_US
dc.contributor.authorid57201394196en_US
dc.contributor.authorid57190293401en_US
dc.contributor.authorid24824928800en_US
dc.date.accessioned2023-05-29T06:52:03Z
dc.date.available2023-05-29T06:52:03Z
dc.date.issued2018
dc.description.abstractGovernments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens? perception that is difficult to be realized and measured. This paper aims to review scales measurement of e-government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality. � 2018 Institute of Advanced Engineering and Science. All rights reserved.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.11591/ijeecs.v10.i3.pp1257-1265
dc.identifier.epage1265
dc.identifier.issue3
dc.identifier.scopus2-s2.0-85044611152
dc.identifier.spage1257
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85044611152&doi=10.11591%2fijeecs.v10.i3.pp1257-1265&partnerID=40&md5=b53704186e258c719772dee7e6314b2e
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/23813
dc.identifier.volume10
dc.publisherInstitute of Advanced Engineering and Scienceen_US
dc.relation.ispartofAll Open Access, Green
dc.sourceScopus
dc.sourcetitleIndonesian Journal of Electrical Engineering and Computer Science
dc.titleA review in E-government service quality measurementen_US
dc.typeReviewen_US
dspace.entity.typePublication
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