Publication: A review in E-government service quality measurement
Date
2018
Authors
Al-Nidawi W.J.A.
Al-Wassiti S.K.J.
Maan M.A.
Othman M.
Journal Title
Journal ISSN
Volume Title
Publisher
Institute of Advanced Engineering and Science
Abstract
Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens? perception that is difficult to be realized and measured. This paper aims to review scales measurement of e-government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality. � 2018 Institute of Advanced Engineering and Science. All rights reserved.