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Do knowledge management processes mediate the relationship between TQM factors and organizational business results?

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dc.citedby0
dc.contributor.authorDaud S.en_US
dc.contributor.authorid13906794000en_US
dc.date.accessioned2023-12-29T07:46:18Z
dc.date.available2023-12-29T07:46:18Z
dc.date.issued2012
dc.description.abstractTotal quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence. � 2012 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo6396646
dc.identifier.doi10.1109/ICSSBE.2012.6396646
dc.identifier.epage656
dc.identifier.scopus2-s2.0-84872927570
dc.identifier.spage651
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84872927570&doi=10.1109%2fICSSBE.2012.6396646&partnerID=40&md5=faa63890c3a1f7e17c2c7114208e9b8f
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30286
dc.pagecount5
dc.sourceScopus
dc.sourcetitleICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering: "Empowering Decision Making with Statistical Sciences"
dc.subjectknowledge management processes
dc.subjectorganizational business results
dc.subjecttotal quality management factors
dc.subjectCompetition
dc.subjectFactor analysis
dc.subjectIndustry
dc.subjectKnowledge management
dc.subjectSurveys
dc.subjectTotal quality management
dc.subjectCompetitive advantage
dc.subjectCritical factors
dc.subjectorganizational business results
dc.subjectPotential sources
dc.subjectQuality management practices
dc.subjectWork process
dc.subjectManagement science
dc.titleDo knowledge management processes mediate the relationship between TQM factors and organizational business results?en_US
dc.typeConference paperen_US
dspace.entity.typePublication
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