Publication: Do knowledge management processes mediate the relationship between TQM factors and organizational business results?
Date
2012
Authors
Daud S.
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence. � 2012 IEEE.
Description
Keywords
knowledge management processes , organizational business results , total quality management factors , Competition , Factor analysis , Industry , Knowledge management , Surveys , Total quality management , Competitive advantage , Critical factors , organizational business results , Potential sources , Quality management practices , Work process , Management science