Publication:
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia

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dc.contributor.authorAznam N.en_US
dc.contributor.authorIsmail Z.en_US
dc.contributor.authorid57215569046en_US
dc.contributor.authorid57189238640en_US
dc.date.accessioned2023-05-29T07:22:39Z
dc.date.available2023-05-29T07:22:39Z
dc.date.issued2019
dc.descriptionCompetition; Office buildings; Quality of service; Sales; End users; Energy meters; Facilities management; Facility management; Malaysia; Market share; Measure; Service Quality; Customer satisfactionen_US
dc.description.abstractPrepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction. � 2019 Mattingley Publishing. All rights reserved.en_US
dc.description.natureFinalen_US
dc.identifier.epage3402
dc.identifier.issue11-Dec
dc.identifier.scopus2-s2.0-85081693458
dc.identifier.spage3396
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85081693458&partnerID=40&md5=17fdb6f3c4a5dc9de4536b80c0f248eb
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/24298
dc.identifier.volume81
dc.publisherMattingley Publishingen_US
dc.sourceScopus
dc.sourcetitleTest Engineering and Management
dc.titleService quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysiaen_US
dc.typeArticleen_US
dspace.entity.typePublication
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