Publication: Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
Date
2019
Authors
Aznam N.
Ismail Z.
Journal Title
Journal ISSN
Volume Title
Publisher
Mattingley Publishing
Abstract
Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction. � 2019 Mattingley Publishing. All rights reserved.
Description
Competition; Office buildings; Quality of service; Sales; End users; Energy meters; Facilities management; Facility management; Malaysia; Market share; Measure; Service Quality; Customer satisfaction