Publication: Analysing On-Time Performance of Public Bus Service at Northern Peninsular Malaysia
Date
2022
Authors
Azlan N.N.I.M.
Norhisham S.
Bakar M.F.A.
Shkuri N.S.M.
Fauzi W.A.F.W.M.
Masjuki S.A.
Ramli M.Z.
Samsudin S.S.
Journal Title
Journal ISSN
Volume Title
Publisher
Springer Science and Business Media Deutschland GmbH
Abstract
Among public transportation available across the countries, the motion of buses is full of uncertainties because of the traffic congestions, delays in the timetable, and other incidents. But public bus benefits people in many ways including minimising parking problems, and energy consumptions from individual vehicles. The purpose of the study is to analyse the on-time performance of public bus service specifically at capital cities of Kangar, Ipoh, Georgetown, and Alor Setar in Northern Peninsular Malaysia. The method used to analyse the on-time performance of the public bus is by recording the time of early and delay for each route of the bus. Then, on-time performance percentage can be estimated and specified to a quality of service (QOS) provided by Transit Capacity and Quality of Service Manual 2013 (TCQSM 3rd Edition). The result of the study found that QOS at Kangar and Ipoh fall at C which the punctuality of the bus service is debatable. While the QOS at Georgetown and Alor Setar fall at E showing bad perceptions and low reliability of the service to citizens. The role of authorities and stakeholders is very important to ensure the quality of service of these capital cities at the highest level to capture the user�s trust. � 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
Description
Bus transportation; Buses; Traffic congestion; Bus services; Congestion delay; Energy-consumption; Malaysia; Northern peninsular malaysia; On-time performance; Public bus; Public transportation; Quality-of-service; Uncertainty; Quality of service