Publication:
Assessing the Impact of Quality of Service (QOS) Toward Urban Bus Performance in Perlis

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dc.citedby1
dc.contributor.authorBakar M.F.A.en_US
dc.contributor.authorIsmail N.en_US
dc.contributor.authorNorhisham S.en_US
dc.contributor.authorAhad N.A.en_US
dc.contributor.authorOkwonu F.Z.en_US
dc.contributor.authorFauzi W.A.F.W.M.en_US
dc.contributor.authorAzlan N.N.I.M.en_US
dc.contributor.authorMardi N.H.en_US
dc.contributor.authorDullah H.en_US
dc.contributor.authorid58294061800en_US
dc.contributor.authorid26649849000en_US
dc.contributor.authorid54581400300en_US
dc.contributor.authorid44360903500en_US
dc.contributor.authorid37102204200en_US
dc.contributor.authorid57768690300en_US
dc.contributor.authorid57208010131en_US
dc.contributor.authorid57190171141en_US
dc.contributor.authorid57199323863en_US
dc.date.accessioned2024-10-14T03:21:48Z
dc.date.available2024-10-14T03:21:48Z
dc.date.issued2023
dc.description.abstractRapid development in industrial area were led to urbanization process and simultaneously caused heavy traffic congestion and negatively impact toward urban sustainability. High volume of traffic and prolonged congestion would continue occurred caused by high dependency toward private vehicles. Demand of daily movement from one place to another also getting increase as part of an economic development purpose. This paper will present the study of assessing the impact of quality of services (QOS) toward bus performance in Kangar, Perlis. Hentian Bas Bukit Lagi, Kangar was selected study areas as this terminal was considered as a transportation hub terminal and located at downtown Kangar. Transit Capacity and Quality of Service Manual (TCRPM) has been stated as a specific guidelines and key indicators to determine and analyzed the quality service of bus performance in selected area. Eight routes have been selected in this study. It shows that hours of service, passenger load, on time performance, and service frequency have quality of service of C, D, A and F, respectively. The overall quality of service (QOS) score for each attributes is 9. The overall quality of service (QOS) for bus performance is classified as D. The authority and operator should improve the information on bus services to the public as bus services still cater a significant number of passenger and most of the routes were tourism attraction and international boarder as well. The output of this study can be used by policy maker and bus operators on how to improve bus services in other location as well. Authorities can use these results as their feedback on measuring effectiveness of bus services in urban area. � 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1007/978-981-19-8024-4_26
dc.identifier.epage322
dc.identifier.scopus2-s2.0-85148009360
dc.identifier.spage311
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85148009360&doi=10.1007%2f978-981-19-8024-4_26&partnerID=40&md5=a16fbdcc0d989f384a6f681daac89238
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34694
dc.identifier.volume310
dc.pagecount11
dc.publisherSpringer Science and Business Media Deutschland GmbHen_US
dc.sourceScopus
dc.sourcetitleLecture Notes in Civil Engineering
dc.subjectBus performance
dc.subjectOn time performance
dc.subjectQuality of service
dc.subjectBus transportation
dc.subjectBuses
dc.subjectTraffic congestion
dc.subjectBus performance
dc.subjectBus services
dc.subjectHeavy traffics
dc.subjectIndustrial area
dc.subjectOn-time performance
dc.subjectOverall quality
dc.subjectPerformance
dc.subjectQuality-of-service
dc.subjectUrban bus
dc.subjectUrban sustainability
dc.subjectQuality of service
dc.titleAssessing the Impact of Quality of Service (QOS) Toward Urban Bus Performance in Perlisen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
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