Publication: Evaluating on Time Performance of Urban Bus Services in Southern States of Peninsular of Malaysia
Date
2022
Authors
Bakar M.F.A.
Norhisham S.
Azman T.N.A.T.N.
Saad N.M.
Azlan N.N.I.M.
Shkuri N.S.M.
Yukawa S.
Syamsir A.
Journal Title
Journal ISSN
Volume Title
Publisher
Springer Science and Business Media Deutschland GmbH
Abstract
Rapid urbanization had given a big impact on continuous development and major expansion of urban and population. As the number getting population getting increase caused the amount of traffic on the road. High number of traffic users in urban area were increase tremendously and caused a huge traffic impact particularly during weekday. Then, the bus services should be assessed on operation aspects on the punctuality which also known as on time performance of bus service in urban area. Therefore, this paper will present the study of evaluating the on-time performance of urban bus services in southern state Peninsular of Malaysia. The data of on time performance have been taken at main terminal at capital city of each states such as, Johor Bahru, Bandaraya Melaka and Seremban. Transit Capacity and Quality of Service Manual (TCRPM) has been stated as a specific guidelines and key indicators to determine and analysed the quality service of bus performance in selected area. There was one focused in this study specific areas would be focused on these studies namely on time performance factors attributes. The results shows that the total of departure in Johor Bahru, Bandaraya Melaka and Seremban were 652, 135 and 200 respectively. Meanwhile, percentage of on time departure daily in Johor Bahru, Bandaraya Melaka and Seremban were 66.17%, 56.15%, and 71.04% respectively. The average of percentage of on time departure daily for all routes were 71.04%. The mean of quality of service (QOS) of on time performance for Johor Bahru, Melaka and Seremban were classified as a QOS E, E and D respectively. Operators should monitor the on-time performance for bus services to ensure the passenger�s trustworthiness and satisfaction towards bus services remined at the optimum level. Proper information should be installed at the bus terminal in order passenger and users always updated on routes information such as schedule, departure lane, and etc. The output of this studies can be used by operators and policy maker to improve bus services in other urban area as well. � 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
Description
Bus transportation; Buses; Bus services; Continuous development; Malaysia; On-time performance; Quality-of-service; Rapid urbanizations; Southern state; Urban areas; Urban bus; Urban bus service; Quality of service