Publication:
Factors influencing international students? perceived value and satisfaction at private universities in Malaysia

Simple item page
dc.citedby1
dc.contributor.authorChong P.-Y.en_US
dc.contributor.authorKam A.J.-Y.en_US
dc.contributor.authorTham S.-Y.en_US
dc.contributor.authorid57119078000en_US
dc.contributor.authorid35174659500en_US
dc.contributor.authorid35175267900en_US
dc.date.accessioned2025-03-03T07:43:25Z
dc.date.available2025-03-03T07:43:25Z
dc.date.issued2024
dc.description.abstractIt is critical to investigate the major factors that influence the perceived value and satisfaction of international students in Malaysia, as the country has seen a decrease in international students since 2017 and strives to become an international education hub. This research aims to: (1) ascertain the level of satisfaction experienced by international students attending private universities (PrUs) in the Klang Valley; (2) identify factors and present a model that measures their influence on the perceived value and satisfaction of international students; and (3) propose policy recommendations to key stakeholders. An empirical study was conducted using a quantitative research methodology via physical survey using structured questionnaires. A total of 502 surveys from international students were collected from twelve private universities in the Klang Valley. The partial least squares structural equation modelling technique was employed to assess the measurement and structural model in validating the study model. Based on the empirical findings, the external environment, image, academic and non-academic constructs positively influence perceived value, which affects satisfaction. Results also confirm that the post-behavioural intentions of satisfied international students are word-of-mouth recommendations and loyalty. The results provided new perspectives on attracting and retaining international students to study in Malaysia. Theoretical, policy and practical implications are discussed. ? University of Deusto.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.18543/tjhe.2592
dc.identifier.epage750
dc.identifier.issue2
dc.identifier.scopus2-s2.0-85195082979
dc.identifier.spage672
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85195082979&doi=10.18543%2ftjhe.2592&partnerID=40&md5=c645eecccbdfff0b3121f8e03f313d9e
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/36615
dc.identifier.volume11
dc.pagecount78
dc.publisherUniversity of Deustoen_US
dc.relation.ispartofAll Open Access; Gold Open Access
dc.sourceScopus
dc.sourcetitleTuning Journal for Higher Education
dc.titleFactors influencing international students? perceived value and satisfaction at private universities in Malaysiaen_US
dc.typeArticleen_US
dspace.entity.typePublication
Files
Collections
SCOPUS