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If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector

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dc.citedby1
dc.contributor.authorAli N.en_US
dc.contributor.authorMustaffa M.M.en_US
dc.contributor.authorAlkawsi G.en_US
dc.contributor.authorCapretz L.F.en_US
dc.contributor.authorid54985243500en_US
dc.contributor.authorid58934557900en_US
dc.contributor.authorid57191982354en_US
dc.contributor.authorid6602660867en_US
dc.date.accessioned2025-03-03T07:44:16Z
dc.date.available2025-03-03T07:44:16Z
dc.date.issued2024
dc.description.abstractThe current study investigates the factors that influence the success of knowledge management systems in the public sector. This study integrates the DeLone and McLean Model with critical organizational factors. The model has been tested on the data collected from 158 employees in the public sector in Malaysia, the study found that knowledge content quality has a higher significant impact on the use of knowledge management systems than system quality. Perceived usefulness also has a greater impact than user satisfaction in determining the system's overall success. Among the organizational factors, leadership is the most significant determinant of success. However, the culture of sharing, perceived trust, and incentives do not significantly influence the use of knowledge management systems. The findings suggest that public sector organizations should focus on both system and organizational factors to implement successful knowledge management systems. ? 2024 The Authorsen_US
dc.description.natureFinalen_US
dc.identifier.ArtNoe27093
dc.identifier.doi10.1016/j.heliyon.2024.e27093
dc.identifier.issue6
dc.identifier.scopus2-s2.0-85187569868
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85187569868&doi=10.1016%2fj.heliyon.2024.e27093&partnerID=40&md5=8fc280d8f1a641ebc19a2f14714e419c
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/36735
dc.identifier.volume10
dc.publisherElsevier Ltden_US
dc.relation.ispartofAll Open Access; Gold Open Access; Green Open Access
dc.sourceScopus
dc.sourcetitleHeliyon
dc.titleIf you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sectoren_US
dc.typeArticleen_US
dspace.entity.typePublication
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