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Leadership challenges during change transformation process

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dc.citedby2
dc.contributor.authorZakaria S.en_US
dc.contributor.authorYusoff W.F.W.en_US
dc.contributor.authorMadun R.H.R.en_US
dc.contributor.authorid55012834200en_US
dc.contributor.authorid57215460045en_US
dc.contributor.authorid55014654500en_US
dc.date.accessioned2023-12-29T07:47:25Z
dc.date.available2023-12-29T07:47:25Z
dc.date.issued2012
dc.description.abstractThe dynamism in the environment in which banks operate in has prompted many banks to implement transformation programs towards change in moving from product-centric to a customercentric policies complemented by other business models. However, such response to a change initiative may not always end positively. The objective of this study is to highlight the role of leadership in a local bank in leading the transformation programs towards change. The results showed the bank's failure in achieving the change targets set through many change initiatives in the past which included Total Quality Management (TQM) and Business Process Re-Engineering. It demonstrated the challenges the bank's management faced when implementing its new Transformation Program. © Common Ground, Rosila Bee Mohd Hussain, All Rights Reserved.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.18848/1833-1882/cgp/v06i06/52091
dc.identifier.epage232
dc.identifier.issue6
dc.identifier.scopus2-s2.0-84857278707
dc.identifier.spage223
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84857278707&doi=10.18848%2f1833-1882%2fcgp%2fv06i06%2f52091&partnerID=40&md5=66a23aa03c580c02a04ffbb334644ad4
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30402
dc.identifier.volume6
dc.pagecount9
dc.sourceScopus
dc.sourcetitleInternational Journal of Interdisciplinary Social Sciences
dc.subjectChange Management
dc.subjectLeadership
dc.subjectTransformation and Malaysia
dc.titleLeadership challenges during change transformation processen_US
dc.typeArticleen_US
dspace.entity.typePublication
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