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THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA

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dc.citedby0
dc.contributor.authorAbu Bakar M.F.en_US
dc.contributor.authorNorhisham S.en_US
dc.contributor.authorSaad N.M.en_US
dc.contributor.authorKatman H.Y.en_US
dc.contributor.authorIbrahim M.R.en_US
dc.contributor.authorYukawa S.en_US
dc.contributor.authorMasjuki S.A.en_US
dc.contributor.authorAbu Bakar N.I.en_US
dc.contributor.authorid58294061800en_US
dc.contributor.authorid54581400300en_US
dc.contributor.authorid56104855700en_US
dc.contributor.authorid55812804800en_US
dc.contributor.authorid57872447200en_US
dc.contributor.authorid57221600592en_US
dc.contributor.authorid57205237952en_US
dc.contributor.authorid58293672200en_US
dc.date.accessioned2024-10-14T03:21:14Z
dc.date.available2024-10-14T03:21:14Z
dc.date.issued2023
dc.description.abstractUrbanisation have given significant impact on escalating the traffic volume as the tremendous traffic congestion daily, especially during peak hours in weekdays. The objective of this paper is to assesses the impact of on-time performance towards quality of urban bus services in Malaysia. Therefore, this study was conducted at 11 state capitals in Peninsular Malaysia. The main local bus terminals had been designated in this study. The Transit Capacity and Quality of Service Manual (TCQSM, 2013) was chosen as the guideline used in this study. The results showed that Johor Bahru recorded a total 648 departure daily which considered the highest departure. There were 4 state capitals that recorded more than 80% of overall on-time departure for each route, such as Kuala Terengganu (94.39%), Shah Alam (82.45%,), Ipoh (80.74%) and Kangar (80.06%). The overall quality of services for on-time performance in state capitals of Peninsular Malaysia was classified as QOS D. Based on the study results, several rectifications on bus services in state capitals of Peninsular Malaysia is highly required. � 2023 by MIP.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.21837/PM.V21I25.1250
dc.identifier.epage469
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85160569759
dc.identifier.spage459
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85160569759&doi=10.21837%2fPM.V21I25.1250&partnerID=40&md5=a88b93f06c5fc730e7f6340adbdcb1f6
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34628
dc.identifier.volume21
dc.pagecount10
dc.publisherMalaysian Institute Of Plannersen_US
dc.relation.ispartofAll Open Access
dc.relation.ispartofHybrid Gold Open Access
dc.sourceScopus
dc.sourcetitlePlanning Malaysia
dc.subjectcarbon footprint
dc.subjectgreen energy
dc.subjecton-time performance
dc.subjectquality of service (QOS)
dc.subjectsustainable urban bus services
dc.titleTHE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIAen_US
dc.typeArticleen_US
dspace.entity.typePublication
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