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Assessing the relationship between higher education service quality dimensions and student satisfaction

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dc.citedby20
dc.contributor.authorAl-Alak B.A.en_US
dc.contributor.authorAlnaser A.S.M.en_US
dc.contributor.authorid15844888600en_US
dc.contributor.authorid54789466600en_US
dc.date.accessioned2023-12-29T07:47:05Z
dc.date.available2023-12-29T07:47:05Z
dc.date.issued2012
dc.description.abstractThis study attempted to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) with students satisfaction. Self-administered questionnaire was used in this study to collect the related data to establish the relationship between service quality and student satisfaction in higher education. Data were collected based on the original SERVQUAL instrument through distributing 301 questionnaires among conveniently selected undergraduate students in the Faculty of Business at the University of Jordan. The findings of this study showed that the assurance and the reliability dimensions of service quality were the two most important dimensions and had significant positive relationship with student satisfaction. Recommendations were presented and suggestions for further research were highlighted.en_US
dc.description.natureFinalen_US
dc.identifier.epage164
dc.identifier.issue1
dc.identifier.scopus2-s2.0-84856658961
dc.identifier.spage156
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84856658961&partnerID=40&md5=e410baad9851f8f133542930eb7fd293
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30367
dc.identifier.volume6
dc.pagecount8
dc.sourceScopus
dc.sourcetitleAustralian Journal of Basic and Applied Sciences
dc.subjectHigher education
dc.subjectJordan
dc.subjectService quality
dc.subjectSERVQUAL
dc.subjectStudent satisfaction
dc.titleAssessing the relationship between higher education service quality dimensions and student satisfactionen_US
dc.typeArticleen_US
dspace.entity.typePublication
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