Publication:
Evaluating the quality of services for bus performance in Alor Setars

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dc.citedby4
dc.contributor.authorNorhisham S.en_US
dc.contributor.authorBakar M.F.A.en_US
dc.contributor.authorSyamsir A.en_US
dc.contributor.authorZaini N.en_US
dc.contributor.authorBaharin N.L.en_US
dc.contributor.authorShkuri N.S.M.en_US
dc.contributor.authorSaad N.M.en_US
dc.contributor.authorid54581400300en_US
dc.contributor.authorid57199742143en_US
dc.contributor.authorid57195320482en_US
dc.contributor.authorid56905328500en_US
dc.contributor.authorid57189243561en_US
dc.contributor.authorid57215193538en_US
dc.contributor.authorid56104855700en_US
dc.date.accessioned2023-05-29T09:08:07Z
dc.date.available2023-05-29T09:08:07Z
dc.date.issued2021
dc.descriptionBus transportation; Buses; Disasters; Quality of service; Traffic congestion; Hours of services; On-time performance; Passenger loads; Public transport; Quality services; Service frequency; Service Quality; Transit capacity; Telecommunication servicesen_US
dc.description.abstractTraffic congestion is one of the issues raised as the development and urbanization moving forward. Bus services still considered as an public transport option to move from one location to another. Since 1957, bus services have been a primary selection not just a big cities like Kuala Lumpur and Georgetown as well as small town in like Alor Setar, Kota Bahru and others. As the demand increase year by year, the quality of service is expected to be improved as well. Recently, public transport in small cities in Malaysia also faced a huge competition with E-hailing services such as Grab and MyCar. Therefore, these paper is to determine the service quality of bus performance in Alor Setar, Kedah. These studies were conducted in April 2019. Service quality data have been taken at Terminal Shahab Perdana, Alor Setar. Transit Capacity and Quality of Service Manual (TCRPM) has been stated as a specific guidelines and key indicators to determine the quality service of bus performance in designated area. There were four specific areas would be focused in these studies such as service frequency, hours of service, factors of passenger load, on time performance. Based on the results, it shows that only passenger load factor has classified as A quality of service in these studies. The hours of services and on time performance were classified as Class D while the service frequency was classified as Class F. The overall quality of service in Alor Setar, Kedah is classified as Class D which consider as moderate as there is a lot of issues should be addressed. Some improvement on these three attributes should be made to increase the quality of service. Authorities also could use the outcome of these studies to determine and identifies the significant improvements for bus service on these areas. � Published under licence by IOP Publishing Ltd.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo12038
dc.identifier.doi10.1088/1755-1315/708/1/012038
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85105326325
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85105326325&doi=10.1088%2f1755-1315%2f708%2f1%2f012038&partnerID=40&md5=1db53a23e7d563ef6e29f5237621017a
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/26240
dc.identifier.volume708
dc.publisherIOP Publishing Ltden_US
dc.relation.ispartofAll Open Access, Gold
dc.sourceScopus
dc.sourcetitleIOP Conference Series: Earth and Environmental Science
dc.titleEvaluating the quality of services for bus performance in Alor Setarsen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
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