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Developing student satisfaction perception model for public and private universities in Malaysia

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dc.citedby3
dc.contributor.authorBekhet H.A.en_US
dc.contributor.authorAl-Alak B.A.en_US
dc.contributor.authorEl-Refae G.A.en_US
dc.contributor.authorid37100908800en_US
dc.contributor.authorid15844888600en_US
dc.contributor.authorid15026385900en_US
dc.date.accessioned2023-05-16T02:46:27Z
dc.date.available2023-05-16T02:46:27Z
dc.date.issued2014
dc.description.abstractThe objective of this research is to propose a tested and validated model based on a variety of customer satisfaction perceptions measures in Malaysia, in both private and public university settings. A convenient sample of 1,200 business students drawn from three public and three private universities was selected to collect and analyse data, using a self-administered questionnaire for this purpose. The development of a holistic model for student satisfaction perceptions and loyalty would help to fill the relevant gaps in the literature. Study recommendations would enable university senior management in Malaysia to benefit by knowing the gaps that should receive the greatest attention in order to gain competitive and comparative advantages. Our proposed model calls upon higher education institutions to place more emphasis on the quality of educational outcomes, and be student-oriented, rather than production oriented (quality vs. quantity). This in turn will lead to a noticeable enhancement of higher education output. Copyright © 2014 Inderscience Enterprises Ltd.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1504/IJEBR.2014.062896
dc.identifier.epage418
dc.identifier.issue4
dc.identifier.scopus2-s2.0-84928999600
dc.identifier.spage404
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84928999600&doi=10.1504%2fIJEBR.2014.062896&partnerID=40&md5=340eabad7b95310798a0bdb8c9a678a0
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/21985
dc.identifier.volume7
dc.publisherInderscience Publishersen_US
dc.sourceScopus
dc.sourcetitleInternational Journal of Economics and Business Research
dc.titleDeveloping student satisfaction perception model for public and private universities in Malaysiaen_US
dc.typeArticleen_US
dspace.entity.typePublication
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