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A framework for resolving task overload problems using intelligent software agents

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dc.citedby14
dc.contributor.authorItaiwi A.-M.K.en_US
dc.contributor.authorAhmad M.S.en_US
dc.contributor.authorHamid N.H.A.en_US
dc.contributor.authorJaafar N.H.en_US
dc.contributor.authorMahmoud M.A.en_US
dc.contributor.authorid55247272600en_US
dc.contributor.authorid56036880900en_US
dc.contributor.authorid55419558500en_US
dc.contributor.authorid26325621400en_US
dc.contributor.authorid55247787300en_US
dc.date.accessioned2023-12-29T07:47:29Z
dc.date.available2023-12-29T07:47:29Z
dc.date.issued2011
dc.description.abstractIn this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the possible solutions. In order to effectively delegate roles and tasks, the delegator must comply with certain norms and rules to avoid delays in completing the tasks. In this paper, we explore the complexity of decision making process in multi-level hierarchical organization and apply delegation rules to resolve issues relating to task overload problem. We then develop a framework using intelligent software agents to resolve the problem. � 2011 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo6190567
dc.identifier.doi10.1109/ICCSCE.2011.6190567
dc.identifier.epage447
dc.identifier.scopus2-s2.0-84862092247
dc.identifier.spage443
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84862092247&doi=10.1109%2fICCSCE.2011.6190567&partnerID=40&md5=d1e895b9c6523ca5b8aafc406dc405c4
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30407
dc.pagecount4
dc.sourceScopus
dc.sourcetitleProceedings - 2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011
dc.subjectmulti-agent systems
dc.subjectsocietal norms
dc.subjectsoftware agent
dc.subjecttask delegation
dc.subjectControl systems
dc.subjectMulti agent systems
dc.subjectDecision making process
dc.subjectDelegators
dc.subjectHierarchical organizations
dc.subjectIntelligent software agent
dc.subjectMulti agent system (MAS)
dc.subjectPossible solutions
dc.subjectsocietal norms
dc.subjectTask delegation
dc.subjectSoftware agents
dc.titleA framework for resolving task overload problems using intelligent software agentsen_US
dc.typeConference paperen_US
dspace.entity.typePublication
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