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Intellectual capacity building in higher education: Quality assurance and management

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dc.citedby7
dc.contributor.authorJani H.M.en_US
dc.contributor.authorid13609136000en_US
dc.date.accessioned2023-12-29T07:46:56Z
dc.date.available2023-12-29T07:46:56Z
dc.date.issued2011
dc.description.abstractTotal quality management (TQM) is a philosophy and a system for continuously improving the services and products offered to customers through ongoing refinements in response to continuous feedback. With regards to higher education, quality education needs to be emphasized in ensuring progressive intellectual capacity building. Both quality assurance and management are critical in ensuring that higher learning institutions provide better services to their primary customers. The continuous improvement and growth focus of TQM would offer more excitement and challenges to students and lecturers as compared to a "good enough" traditional learning environment. In this paper, elements of an education system that focus on total quality assurance and management are discussed. The most important element is to ensure that each staff within the educational system has adequate awareness on quality education. A clear mission and vision must be in place and a proper learning system must be adopted. This paper emphasizes on the mastery learning approach, which is in line with TQM. The learning process follows the Plan, Do, Check, and Act steps or the PDCA cycle. It contains the following steps: Plan, teach (Do), Check (formative evaluation), revised teaching (Act), and Test (summative evaluation). The two main objectives of using TQM in education, which are to improve learning and to improve cost effectiveness, are emphasized. The paper concludes with a framework that can be used as guidelines to total quality assurance and management in higher education. It is hoped that this framework is useful in building intellectual capacity in higher education. � 2011 AICIT.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo6093456
dc.identifier.epage366
dc.identifier.scopus2-s2.0-83755163816
dc.identifier.spage361
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-83755163816&partnerID=40&md5=9471e0308dfa81a0089f20a399b8a95a
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30344
dc.identifier.volume2
dc.pagecount5
dc.sourceScopus
dc.sourcetitleProceedings - 5th International Conference on New Trends in Information Science and Service Science, NISS 2011
dc.subjectHigher Education
dc.subjectIntellectual Capacity Building
dc.subjectTotal Quality Management
dc.subjectInformation science
dc.subjectLearning systems
dc.subjectQuality assurance
dc.subjectTeaching
dc.subjectTotal quality management
dc.subjectContinuous improvements
dc.subjectEducation systems
dc.subjectEducational systems
dc.subjectFormative evaluation
dc.subjectHigher education
dc.subjectHigher learning
dc.subjectIn-buildings
dc.subjectIn-line
dc.subjectIntellectual capacity
dc.subjectLearning process
dc.subjectMastery learning
dc.subjectPDCA cycles
dc.subjectProper learning
dc.subjectQuality education
dc.subjectTotal quality assurance
dc.subjectTraditional learning
dc.subjectInformation management
dc.titleIntellectual capacity building in higher education: Quality assurance and managementen_US
dc.typeConference paperen_US
dspace.entity.typePublication
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