Publication:
What Do Users Complain About with Mobile App with Payment Feature in Malaysia?

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dc.citedby0
dc.contributor.authorLatif R.A.en_US
dc.contributor.authorAbdul Razak F.H.en_US
dc.contributor.authorid56997500400en_US
dc.contributor.authorid57211331158en_US
dc.date.accessioned2024-10-14T03:19:21Z
dc.date.available2024-10-14T03:19:21Z
dc.date.issued2023
dc.description.abstractMobile applications (or also known as app) are a software application designed specifically to run on a mobile communication device such as smartphone, tablet, or smartwatch. The success of available apps has made app quality as important concern. In this paper, to understand users' concerns, we will examine reviews of selected android-based apps specially with payment feature. A sample of reviews was collected, and content analysis was done (using manual coding). The results show that Malaysians' app users were concerned on eight main issues, with high rating apps having less problem with app crashing and unresponsive apps, and low rating apps have the most complaints. The findings can highlight issues into categories for developers and companies to prioritize area of concern and improve the quality of their apps. � 2023 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1109/ICOCO59262.2023.10397675
dc.identifier.epage443
dc.identifier.scopus2-s2.0-85184856405
dc.identifier.spage438
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85184856405&doi=10.1109%2fICOCO59262.2023.10397675&partnerID=40&md5=67d21231e77b5b91c129789507f301cc
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34372
dc.pagecount5
dc.publisherInstitute of Electrical and Electronics Engineers Inc.en_US
dc.sourceScopus
dc.sourcetitle2023 IEEE International Conference on Computing, ICOCO 2023
dc.subjectMobile application
dc.subjectquality
dc.subjectratings
dc.subjectreviews
dc.subjectMobile computing
dc.subjectContent analysis
dc.subjectMalaysia
dc.subjectMalaysians
dc.subjectManual coding
dc.subjectMobile app
dc.subjectMobile applications
dc.subjectMobile communication devices
dc.subjectQuality
dc.subjectSmart phones
dc.subjectSoftware applications
dc.subjectApplication programs
dc.titleWhat Do Users Complain About with Mobile App with Payment Feature in Malaysia?en_US
dc.typeConference Paperen_US
dspace.entity.typePublication
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