Publication:
Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia

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dc.contributor.authorAznam N.en_US
dc.contributor.authorIsmail Z.en_US
dc.contributor.authorid57215569046en_US
dc.contributor.authorid57189238640en_US
dc.date.accessioned2023-05-29T07:22:57Z
dc.date.available2023-05-29T07:22:57Z
dc.date.issued2019
dc.description.abstractPrepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction. � 2019 SERSC.en_US
dc.description.natureFinalen_US
dc.identifier.epage238
dc.identifier.issue10
dc.identifier.scopus2-s2.0-85081189575
dc.identifier.spage233
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85081189575&partnerID=40&md5=bc6308e8b9b7d46961476fc0a4a60073
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/24355
dc.identifier.volume28
dc.publisherScience and Engineering Research Support Societyen_US
dc.sourceScopus
dc.sourcetitleInternational Journal of Advanced Science and Technology
dc.titleService quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysiaen_US
dc.typeArticleen_US
dspace.entity.typePublication
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