Publication:
Identifying the Mass Rapid Transit (MRT) Customer�s Demographic and Traveling Pattern

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dc.citedby0
dc.contributor.authorDullah H.en_US
dc.contributor.authorKhai W.J.en_US
dc.contributor.authorIsmail N.en_US
dc.contributor.authorNorhisham S.en_US
dc.contributor.authorSamsudin N.S.S.en_US
dc.contributor.authorSyamsir A.en_US
dc.contributor.authorMohamad A.M.en_US
dc.contributor.authorBakar M.F.A.en_US
dc.contributor.authorid57199323863en_US
dc.contributor.authorid57211320170en_US
dc.contributor.authorid26649849000en_US
dc.contributor.authorid54581400300en_US
dc.contributor.authorid57767959000en_US
dc.contributor.authorid57195320482en_US
dc.contributor.authorid57189290175en_US
dc.contributor.authorid58294061800en_US
dc.date.accessioned2024-10-14T03:22:00Z
dc.date.available2024-10-14T03:22:00Z
dc.date.issued2023
dc.description.abstractAs we know in modern era, the necessity for public transportation is becoming increasingly popular and preferable. The use of the MRT which is simple, easier, and inexpensive for all circles is the most common choice today. This study uses the convenience sampling of non-probability sampling technique. This is commonly used among students and researchers because less complicated, inexpensive, and easier to implement to the probability sampling research. Before make a research to this study, a pilot study was conducted with select randomly of 30 respondents as adapted from other study that is similar. The questionnaire is developed by using past literature reviews from other study that is similar papers on customers� satisfaction, and it contains two main sections. The first section is about the demographic�respondent�s general data and travel behavior, such as gender, age, and occupation. The second section shows the data on customers� travel pattern, such as the frequency of MRT use. For research methodology uses descriptive and cluster analysis�age-based study. In order to perform statistical analyses, a descriptive analysis is important as a first step. It gives�an overview of the distribution of the results. Based on the research gap regarding this topic, the Mass Rapid Transit (MRT) system in Malaysia is used as a case study to explore how customers� age affects MRT service perceptions. A descriptive analysis was performed to achieve the first objective which is to identify respondents� demographic and traveling patterns. These respondents have reasonable educational backgrounds, they are either currently under employment or could find jobs without much trouble. Their monthly incomes were mainly in the lower range where owning a private vehicle might not be financially viable. From the survey feedback on traveling patterns, most respondents use the MRT service �Once in a while� and mainly as a �Preference�. � 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1007/978-981-19-8024-4_25
dc.identifier.epage309
dc.identifier.scopus2-s2.0-85148037306
dc.identifier.spage299
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85148037306&doi=10.1007%2f978-981-19-8024-4_25&partnerID=40&md5=16b24ae9170dab825874634a42d2e344
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34717
dc.identifier.volume310
dc.pagecount10
dc.publisherSpringer Science and Business Media Deutschland GmbHen_US
dc.sourceScopus
dc.sourcetitleLecture Notes in Civil Engineering
dc.subjectCluster analysis (CA)
dc.subjectDemographic analysis
dc.subjectDescriptive analysis
dc.subjectMass Rapid Transit (MRT)
dc.subjectTravel pattern
dc.subjectCustomer satisfaction
dc.subjectMass transportation
dc.subjectPopulation statistics
dc.subjectRapid transit
dc.subjectSales
dc.subjectCluster analyse
dc.subjectDemographic analyse
dc.subjectDescriptive analysis
dc.subjectMass rapid transit
dc.subjectProbability sampling
dc.subjectPublic transportation
dc.subjectTransit services
dc.subjectTravel patterns
dc.subjectTravelling pattern
dc.subjectCluster analysis
dc.titleIdentifying the Mass Rapid Transit (MRT) Customer�s Demographic and Traveling Patternen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
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