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Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework

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dc.citedby3
dc.contributor.authorBakar M.F.A.en_US
dc.contributor.authorNorhisham S.en_US
dc.contributor.authorKatman H.Y.en_US
dc.contributor.authorFai C.M.en_US
dc.contributor.authorAzlan N.N.I.M.en_US
dc.contributor.authorSamsudin N.S.S.en_US
dc.contributor.authorid57199742143en_US
dc.contributor.authorid54581400300en_US
dc.contributor.authorid55812804800en_US
dc.contributor.authorid57214146115en_US
dc.contributor.authorid57208010131en_US
dc.contributor.authorid57767959000en_US
dc.date.accessioned2023-05-29T09:37:04Z
dc.date.available2023-05-29T09:37:04Z
dc.date.issued2022
dc.descriptionconceptual framework; literature review; public transport; service quality; transportation policy; transportation system; urban transport; Asiaen_US
dc.description.abstractBus services have played a significant role in public transportation, especially in urban areas throughout the years. Since bus services compete greatly with other types of public transportation, such as e-hailing services and private vehicles, they have recently attracted scholars to conduct many relevant studies. However, research in assessing public transport networks in urban areas by researchers by using systematic literature review is lacking. There are definitive gaps between quality standards set by the transportation regulatory authority and what bus operators can provide based on their obligations. Therefore, the present study had concentrated on the service quality of bus services in Asia by using the systematic literature review of articles. This study was based on previous studies, specifically on service quality of performance. Several previous studies were selected by using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRIMSA) approach. SCOPUS and Science Direct were chosen as the main journal database. Through this approach, 41 articles were selected for further analysis. This study was focused on three primary themes: study approach, stakeholders, and service quality attributes. An advanced analysis on these primary themes was used to formulate another 18 sub-themes. All themes and sub-themes which reflected the significant impacts of service quality towards bus services were discussed in detail. This study addressed several qualities of bus services and bus performance in regard to the improvement of urban transportation polices. Several recommendations that can provide necessary knowledge and information for future research were also presented. � 2022 by the authors. Licensee MDPI, Basel, Switzerland.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo7998
dc.identifier.doi10.3390/su14137998
dc.identifier.issue13
dc.identifier.scopus2-s2.0-85133538297
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85133538297&doi=10.3390%2fsu14137998&partnerID=40&md5=899200e95c1e5ecfc73049a6571b6d39
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/26835
dc.identifier.volume14
dc.publisherMDPIen_US
dc.relation.ispartofAll Open Access, Gold
dc.sourceScopus
dc.sourcetitleSustainability (Switzerland)
dc.titleService Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Frameworken_US
dc.typeReviewen_US
dspace.entity.typePublication
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