Publication:
Performance of Bus Services in Urban Area: A Case Study in Penang, Malaysia

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dc.citedby1
dc.contributor.authorNorhisham S.en_US
dc.contributor.authorAbu Bakar M.F.en_US
dc.contributor.authorZamree S.F.en_US
dc.contributor.authorAzlan N.N.I.M.en_US
dc.contributor.authorMohamad A.M.en_US
dc.contributor.authorKatman H.Y.en_US
dc.contributor.authorid54581400300en_US
dc.contributor.authorid57199742143en_US
dc.contributor.authorid57485414700en_US
dc.contributor.authorid57208010131en_US
dc.contributor.authorid57189290175en_US
dc.contributor.authorid55812804800en_US
dc.date.accessioned2023-05-29T09:38:13Z
dc.date.available2023-05-29T09:38:13Z
dc.date.issued2022
dc.description.abstractSince the escalated industrialisation and urbanisation process began traffic congestion has been a serious problem in many Malaysian cities. One of the solutions for the traffic congestion is by promoting public transport. Public transport is needed to manage the transport in cities. In 2007, a corporate body owned by the Malaysian Government named Prasarana Malaysia, introduced the Rapid bus service in Penang. Currently, Rapid bus is the main public transport operator in Penang. However, the bus service had some setbacks and passengers had publicly voiced their dissatisfaction. Therefore, to encourage more people in using the public transport, a better public transport system should be provided and improved occasionally. Previous comprehensive studies were inadequate, and thus a detailed analysis of the bus service performance in Penang is needed. The Transit Capacity and Quality of Service Manual (TCQSM) was chosen for guidelines. Based on reviews from journals and papers three (3) objectives which focused on service frequency, on time performance and passenger load factor were chosen for the study. The study was conducted to evaluate the bus service performance in Penang. The study results obtained the quality of service (QOS) of D for the Rapid bus service performance in Penang, which was regarded as satisfactory. This showed that buses in Penang needed to be greatly improved to change the passenger�s perceptions. � 2022 Institute of Physics Publishing. All rights reserved.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo12018
dc.identifier.doi10.1088/1755-1315/971/1/012018
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85126232359
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85126232359&doi=10.1088%2f1755-1315%2f971%2f1%2f012018&partnerID=40&md5=f7dcaa1505e11867777bbd3cc4a03b67
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/26966
dc.identifier.volume971
dc.publisherIOP Publishing Ltden_US
dc.relation.ispartofAll Open Access, Gold
dc.sourceScopus
dc.sourcetitleIOP Conference Series: Earth and Environmental Science
dc.titlePerformance of Bus Services in Urban Area: A Case Study in Penang, Malaysiaen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
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