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Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review

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dc.contributor.authorAlismaili S.N.R.en_US
dc.contributor.authorShanmugam M.en_US
dc.contributor.authorKasim H.A.en_US
dc.contributor.authorMagalingam P.en_US
dc.contributor.authorid57223279050en_US
dc.contributor.authorid36195134500en_US
dc.contributor.authorid57203863798en_US
dc.contributor.authorid35302809600en_US
dc.date.accessioned2023-05-29T09:11:47Z
dc.date.available2023-05-29T09:11:47Z
dc.date.issued2021
dc.descriptionDigital libraries; Health care; Hospitals; Information systems; Information use; Motivation; Conference papers; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; Patient satisfaction; Systematic literature review; Systematic Review; Medical computingen_US
dc.description.abstractHealthcare service institutions (HIS) seeking to motivate patient loyalty have identified Hospital Information Systems (HIS) as a potential solution to gather, measure, and analyze the healthcare data necessary for this goal. The purpose of this systematic review of the literature is to reveal how prevalent the use of HIS with respect to motivating patient loyalty, and to investigate the efficacy of HIS in doing so. To generate data, published empirical studies and conference papers from the past five years were compiled from the following online databases: Scopus, ACM Digital Library, IEEE Xplore, ScienceDirect, and Emerald Insight. The search results indicate that, while the use of HIS in motivating patient loyalty is rare relative to other topics within the general field of HIS, HIS use have a significant positive impact on patient satisfaction, which is understood in the literature to be directly related to patient loyalty. There remains a gap in empirical studies on the direct application of HIS with the purpose of increasing patient loyalty. Future research may be required on the development of an HIS focused on motivating patient loyalty, which can be empirically tested in a real-world HSI setting. � 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1007/978-3-030-70713-2_19
dc.identifier.epage198
dc.identifier.scopus2-s2.0-85105471463
dc.identifier.spage189
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85105471463&doi=10.1007%2f978-3-030-70713-2_19&partnerID=40&md5=b4bf5ed385d87709fb325cf6c6beb353
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/26544
dc.identifier.volume72
dc.publisherSpringer Science and Business Media Deutschland GmbHen_US
dc.sourceScopus
dc.sourcetitleLecture Notes on Data Engineering and Communications Technologies
dc.titleHospital Information System for Motivating Patient Loyalty: A Systematic Literature Reviewen_US
dc.typeBook Chapteren_US
dspace.entity.typePublication
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