Publication:
An Improve Service Quality of Mobile Banking using Deep Learning Method for Customer Satisfaction

Simple item page
dc.citedby0
dc.contributor.authorAbed N.K.en_US
dc.contributor.authorShahzad A.en_US
dc.contributor.authorMohammedali A.en_US
dc.contributor.authorid57203898545en_US
dc.contributor.authorid55786089100en_US
dc.contributor.authorid58140252800en_US
dc.date.accessioned2024-10-14T03:17:45Z
dc.date.available2024-10-14T03:17:45Z
dc.date.issued2023
dc.description.abstractThe development of the banking sector has become fast thanks to modern technologies, which have affected many aspects of life. The quality of service in mobile banking has witnessed rapid development due to its information-rich nature and its need for speed and accuracy in processing information. Deep Learning is considered one of the emerging technologies recently, so it was adopted in the development of the banking sector, as well as the lack of previous research that focused on its applications in banks. Proposed study considered two banks in Iraq (Al-Rafidain and Al-Rashid bank). In this context, the hypotheses that focus on the statistical aspect and the construction of a deep neural network were relied upon in order to obtain accurate and fast information at the same time. However, the results were good and could be developed in the future to include more variables and more hypotheses, in addition to accommodating a larger questionnaire with the same accuracy. � 2023 American Institute of Physics Inc.. All rights reserved.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo90001
dc.identifier.doi10.1063/5.0152335
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85177570480
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85177570480&doi=10.1063%2f5.0152335&partnerID=40&md5=71d47ccb10548ac56bed67c9efc5ebca
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34040
dc.identifier.volume2746
dc.publisherAmerican Institute of Physics Inc.en_US
dc.sourceScopus
dc.sourcetitleAIP Conference Proceedings
dc.subjectCustomer Satisfaction
dc.subjectDeep Learning
dc.subjectMobile Banking
dc.subjectService Quality
dc.titleAn Improve Service Quality of Mobile Banking using Deep Learning Method for Customer Satisfactionen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
Files
Collections
SCOPUS