Publication:
Quality Challenges in Internet of Things-based Services Implementation: An Exploratory Study

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dc.citedby1
dc.contributor.authorSidek N.en_US
dc.contributor.authorAli N.en_US
dc.contributor.authorid57211621962en_US
dc.contributor.authorid54985243500en_US
dc.date.accessioned2023-05-29T07:22:46Z
dc.date.available2023-05-29T07:22:46Z
dc.date.issued2019
dc.descriptionFactor analysis; Information systems; Information use; Internet of things; Quality control; Exploratory studies; Government agencies; Qualitative analysis; Qualitative approach; Quality challenges; Quality factors; Semi structured interviews; Systematic literature review; Network securityen_US
dc.description.abstractThe real value of using Internet of Things-based services (IoTbS) comes from the establishments of services through effective utilization of technologies. However, during the implementation of IoTbS, Government Agencies (GA) are expected to overcome several challenges in dealing with employees who are reluctant to use the technology due to poor security system and overall quality. The primary aim of this research is to discover the quality factors that influence the successful use of IoTbS in Malaysian GA. Using the qualitative approach, the exploration has been made through a systematic literature review and a semi-structured interview with Government IoT Experts. The data have been analysed using Deductive Qualitative Analysis and coded using NVivo12 software. Primary data has discovered 23 quality factors that can be categorised under 'Information System Quality' themes. The paper analyses these quality factors in detail and proposes a set of recommendations to overcome the challenges in order to ensure a successful implementation of IoTbS in GA. Accordingly, the paper proposes on how these quality factors could be overcome while making a worthwhile contribution to both theories and practices. In the future, these quality factors can be analysed on its suitability as a set of IoTbS implementation criteria towards the successful use of IoTbS in GA. � 2019 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo8968702
dc.identifier.doi10.1109/AINS47559.2019.8968702
dc.identifier.epage65
dc.identifier.scopus2-s2.0-85079289059
dc.identifier.spage60
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85079289059&doi=10.1109%2fAINS47559.2019.8968702&partnerID=40&md5=772de32581f7eef0cb2d73e55487a3d3
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/24324
dc.publisherInstitute of Electrical and Electronics Engineers Inc.en_US
dc.sourceScopus
dc.sourcetitle2019 IEEE Conference on Application, Information and Network Security, AINS 2019
dc.titleQuality Challenges in Internet of Things-based Services Implementation: An Exploratory Studyen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
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