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A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty

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dc.citedby1
dc.contributor.authorAlismaili S.N.R.en_US
dc.contributor.authorShanmugam M.en_US
dc.contributor.authorKasim H.en_US
dc.contributor.authorMagalingam P.en_US
dc.contributor.authorid57223279050en_US
dc.contributor.authorid36195134500en_US
dc.contributor.authorid57203863798en_US
dc.contributor.authorid35302809600en_US
dc.date.accessioned2023-05-29T09:41:08Z
dc.date.available2023-05-29T09:41:08Z
dc.date.issued2022
dc.description.abstractHealthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies. Copyright � 2022, Saleh Nasser Rashid Alismaili, Mohana Shanmugam, Hairoladenan Kasim and Pritheega Magalingamen_US
dc.description.natureFinalen_US
dc.identifier.doi10.22059/JITM.2022.84901
dc.identifier.epage234
dc.identifier.scopus2-s2.0-85128274388
dc.identifier.spage223
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85128274388&doi=10.22059%2fJITM.2022.84901&partnerID=40&md5=1286f66075103ed5f083d3fd7893fd2a
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/27217
dc.identifier.volume14
dc.publisherUniversity of Tehranen_US
dc.sourceScopus
dc.sourcetitleJournal of Information Technology Management
dc.titleA Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyaltyen_US
dc.typeArticleen_US
dspace.entity.typePublication
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