Publication:
Hospital Information System for Motivating Patient Loyalty: A Systematic Literature Review

Simple item page
dc.contributor.authorAlismaili S.N.R.en_US
dc.contributor.authorShanmugam M.en_US
dc.contributor.authorKasim H.en_US
dc.contributor.authorMagalingam P.en_US
dc.contributor.authorid57223279050en_US
dc.contributor.authorid36195134500en_US
dc.contributor.authorid57203863798en_US
dc.contributor.authorid35302809600en_US
dc.date.accessioned2023-05-29T09:41:09Z
dc.date.available2023-05-29T09:41:09Z
dc.date.issued2022
dc.description.abstractHealthcare service institutions (HIS) seeking to motivate patient loyalty have identified Hospital Information Systems (HIS) as a potential solution to gather, measure, and analyze the healthcare data necessary for this goal. The purpose of this systematic review of the literature is to reveal how prevalent the use of HIS with respect to motivating patient loyalty, and to investigate the efficacy of HIS in doing so. To generate data, published empirical studies and conference papers from the past five years were compiled from the following online databases: Scopus, ACM Digital Library, IEEE Xplore, ScienceDirect, and Emerald Insight. The search results indicate that, while the use of HIS in motivating patient loyalty is rare relative to other topics within the general field of HIS, HIS use have a significant positive impact on patient satisfaction, which is understood in the literature to be directly related to patient loyalty. There remains a gap in empirical studies on the direct application of HIS with the purpose of increasing patient loyalty. Future research may be required on the development of an HIS focused on motivating patient loyalty, which can be empirically tested in a real-world HSI setting. Copyright � 2022, Saleh Nasser Rashid Alismaili, Mohana Shanmugam, Hairoladenan Kasim and Pritheega Magalingamen_US
dc.description.natureFinalen_US
dc.identifier.doi10.22059/JITM.2022.84902
dc.identifier.epage244
dc.identifier.scopus2-s2.0-85128266648
dc.identifier.spage235
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85128266648&doi=10.22059%2fJITM.2022.84902&partnerID=40&md5=8c76c3567ed1574c89a18b2c9aa034cb
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/27218
dc.identifier.volume14
dc.publisherUniversity of Tehranen_US
dc.sourceScopus
dc.sourcetitleJournal of Information Technology Management
dc.titleHospital Information System for Motivating Patient Loyalty: A Systematic Literature Reviewen_US
dc.typeReviewen_US
dspace.entity.typePublication
Files
Collections
SCOPUS