Publication:
Predicting bad utility consumers in Malaysia

Simple item page
dc.contributor.authorHoe A.C.K.en_US
dc.contributor.authorDhillon J.S.en_US
dc.contributor.authorid56105282800en_US
dc.contributor.authorid7003949854en_US
dc.date.accessioned2023-05-29T06:00:41Z
dc.date.available2023-05-29T06:00:41Z
dc.date.issued2015
dc.descriptionData mining; CRISP-DM; Cross industry; Cumulative amount; Data preparation; Solution model; Utility bills; Utility companies; utility consumers; Salesen_US
dc.description.abstractIn many organizations, especially in most utility companies including Company X, revenue collection is a major issue when customers face difficulties in paying their utility bills before the deadline. There are many reasons for this problem but it becomes a serious financial issue for the organizations when the cumulative amount of bad debts reached a staggering figure. This paper reports a study of this issue for Company X involving its customers based in Bangi and Kajang, totaling upto 1,525 customers. The study is conducted to identify the factors of customers who would default payment of their bills. The identification of such factors is important to enable Company X to identify these customers and implement the necessary measures to mitigate the problem. The CRISP-DM (Cross-Industry Standard Process for data mining) model was employed in conducting the study. The results provide an intial understanding of the issue and the solution model generated could be used to resolve the issue for other areas in Malaysia. � 2014 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo7066636
dc.identifier.doi10.1109/ICIMU.2014.7066636
dc.identifier.epage237
dc.identifier.scopus2-s2.0-84937458729
dc.identifier.spage234
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84937458729&doi=10.1109%2fICIMU.2014.7066636&partnerID=40&md5=32f08d68ecc7e5e1fe28ce7e97e63617
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/22390
dc.publisherInstitute of Electrical and Electronics Engineers Inc.en_US
dc.sourceScopus
dc.sourcetitleConference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014
dc.titlePredicting bad utility consumers in Malaysiaen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
Files
Collections
SCOPUS