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An empirical analysis of social dimension factors towards better IT service quality for Malaysian public agencies

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dc.contributor.authorHanzah N.en_US
dc.contributor.authorSulaiman H.en_US
dc.contributor.authorid57205235772en_US
dc.contributor.authorid54903312800en_US
dc.date.accessioned2023-05-29T06:54:04Z
dc.date.available2023-05-29T06:54:04Z
dc.date.issued2018
dc.description.abstractInformation technology (IT) has become an important part in enabling business decisions and strategies in organizations. The IT unit established in various organizations is responsible to ensure that different business units receive the expected level of technical assistance which they require. However, in many cases, the common understanding between business and IT is rarely achieved. This leads to the debate on how business and IT can be aligned in ensuring better IT services is provided to the end-users. Hence, there is a need to identify critical social factors that lead to better alignment thus leads to better service quality. This paper aims to conceptualize how business-IT alignment would have the impact to IT services through the social aspects of cognition, shared knowledge, and communication. A model is derived from the findings of the literatures and tested within the domain of the Malaysian agriculture public sectors using quantitative method. Results indicate that there are positive impacts of social dimensions towards business-IT alignment and thus has a significant impact towards IT service quality. This model reveals the insight on the importance of social alignment dimension factors in achieving better IT service quality in government agency setting. � 2018 Authors.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.14419/ijet.v7i4.35.22920
dc.identifier.epage602
dc.identifier.issue4
dc.identifier.scopus2-s2.0-85059246793
dc.identifier.spage596
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85059246793&doi=10.14419%2fijet.v7i4.35.22920&partnerID=40&md5=c1e162d93113e5aefe0ab6675b946657
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/23998
dc.identifier.volume7
dc.publisherScience Publishing Corporation Incen_US
dc.relation.ispartofAll Open Access, Green
dc.sourceScopus
dc.sourcetitleInternational Journal of Engineering and Technology(UAE)
dc.titleAn empirical analysis of social dimension factors towards better IT service quality for Malaysian public agenciesen_US
dc.typeArticleen_US
dspace.entity.typePublication
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