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A review of factors influencing customer acceptance of internet of things services

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dc.citedby29
dc.contributor.authorAl-Momani A.M.en_US
dc.contributor.authorMahmoud M.A.en_US
dc.contributor.authorAhmad M.S.en_US
dc.contributor.authorid57203152462en_US
dc.contributor.authorid55247787300en_US
dc.contributor.authorid56036880900en_US
dc.date.accessioned2023-05-29T07:30:59Z
dc.date.available2023-05-29T07:30:59Z
dc.date.issued2019
dc.descriptionSales; Web services; Customer acceptance; Different domains; Internet of Things (IOT); IT services; Technology acceptance model; Technology adoption; The unified theory of acceptance and use of technology(UTAUT); User satisfaction; Internet of thingsen_US
dc.description.abstractCurrent studies in the field of Internet of Things (IoT) focus on the technical aspects such as programing, hardware, and software. However, studies from the behavioral aspects of the IoT are still in their infancy. In this article, the authors review and analyze theories and models from the literature and subsequently identify factors that influence customers' acceptance and use of the IoT services. Theories such as technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) as well as number of existing models have investigated the IoT or similar technologies. Using these models and technologies, this article presents the development of a generic model which can be utilized in different domains and regions to study customer acceptance of the IoT services. � 2019, IGI Global.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.4018/IJISSS.2019010104
dc.identifier.epage67
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85055895848
dc.identifier.spage54
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85055895848&doi=10.4018%2fIJISSS.2019010104&partnerID=40&md5=32063b0f646a6c8056724588b2879563
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/25048
dc.identifier.volume11
dc.publisherIGI Globalen_US
dc.sourceScopus
dc.sourcetitleInternational Journal of Information Systems in the Service Sector
dc.titleA review of factors influencing customer acceptance of internet of things servicesen_US
dc.typeReviewen_US
dspace.entity.typePublication
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