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An investigation of Internet Service Provider selection criteria: A systematic literature review

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dc.citedby0
dc.contributor.authorNaji M.en_US
dc.contributor.authorThiruchelvam S.en_US
dc.contributor.authorKhudari M.en_US
dc.contributor.authorid58816393500en_US
dc.contributor.authorid55812442400en_US
dc.contributor.authorid57211608540en_US
dc.date.accessioned2024-10-14T03:19:26Z
dc.date.available2024-10-14T03:19:26Z
dc.date.issued2023
dc.description.abstractIn today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature. � The Author(s) 2023.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.52866/ijcsm.2023.04.04.013
dc.identifier.epage172
dc.identifier.issue4
dc.identifier.scopus2-s2.0-85182523417
dc.identifier.spage156
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85182523417&doi=10.52866%2fijcsm.2023.04.04.013&partnerID=40&md5=890b7214bb70c28ed3b3c60242d7aa2c
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34386
dc.identifier.volume4
dc.pagecount16
dc.publisherCollege of Education, Al-Iraqia Universityen_US
dc.relation.ispartofAll Open Access
dc.relation.ispartofGold Open Access
dc.sourceScopus
dc.sourcetitleIraqi Journal for Computer Science and Mathematics
dc.subjectInternet Service Provider
dc.subjectQualitative and quantitative criteria
dc.subjectSupplier selection
dc.subjectSupply chain management
dc.subjectSystematic literature review
dc.subjectCosts
dc.subjectDecision making
dc.subjectInternet service providers
dc.subjectPurchasing
dc.subjectSustainable development
dc.subjectWeb services
dc.subjectBusiness environments
dc.subjectCompetitive business
dc.subjectLiterature reviews
dc.subjectQualitative criteria
dc.subjectQuantitative criteria
dc.subjectSelection criteria
dc.subjectService provider selections
dc.subjectStrategic partners
dc.subjectSupplier selection
dc.subjectSystematic literature review
dc.subjectSupply chain management
dc.titleAn investigation of Internet Service Provider selection criteria: A systematic literature reviewen_US
dc.typeArticleen_US
dspace.entity.typePublication
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