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The influence of total quality management and knowledge management on business results

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dc.citedby1
dc.contributor.authorDaud S.en_US
dc.contributor.authorid13906794000en_US
dc.date.accessioned2023-12-29T07:54:54Z
dc.date.available2023-12-29T07:54:54Z
dc.date.issued2009
dc.description.abstractThe management of knowledge in businesses is an important and necessary factor for organizational survival in today's uncertain environment. Organizations need a total quality management approach that views knowledge as a potential source for competitive advantage. Total quality management and knowledge management are both work process and they are complementary to each other. This study examines an integration of total quality management and knowledge management and its influence on business results. Survey questionnaires were distributed to managers of government-linked companies. A series of regression analysis were used to test the hypotheses in the study. Analyses show that knowledge management helps to enhance total quality management's critical factors to improve business results. Report shows that a combination of total quality management and knowledge management forms a cycle of improvement and development that lead to organizational excellence.en_US
dc.description.natureFinalen_US
dc.identifier.epage1664
dc.identifier.scopus2-s2.0-84898016790
dc.identifier.spage1659
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84898016790&partnerID=40&md5=b0403fc2a49982c477242a8aa812d2d2
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30864
dc.identifier.volume01/03/2023
dc.pagecount5
dc.publisherInternational Business Information Management Association, IBIMAen_US
dc.sourceScopus
dc.sourcetitleCreating Global Economies through Innovation and Knowledge Management Theory and Practice - Proceedings of the 12th International Business Information Management Association Conference, IBIMA 2009
dc.subjectBusiness results
dc.subjectGovernment-linked companies
dc.subjectKnowledge management
dc.subjectMalaysia
dc.subjectProcesses
dc.subjectTotal quality management
dc.subjectCompetition
dc.subjectIndustry
dc.subjectProcessing
dc.subjectRegression analysis
dc.subjectSurveys
dc.subjectTotal quality management
dc.subjectCompetitive advantage
dc.subjectCritical factors
dc.subjectMalaysia
dc.subjectPotential sources
dc.subjectUncertain environments
dc.subjectWork process
dc.subjectKnowledge management
dc.titleThe influence of total quality management and knowledge management on business resultsen_US
dc.typeConference paperen_US
dspace.entity.typePublication
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