Publication:
The Predictors of Mobile Banking Usage: A Systematic Literature Review

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dc.citedby0
dc.contributor.authorHashim M.A.A.-M.en_US
dc.contributor.authorHassan Z.B.en_US
dc.contributor.authorid58158973100en_US
dc.contributor.authorid13607947600en_US
dc.date.accessioned2024-10-14T03:21:32Z
dc.date.available2024-10-14T03:21:32Z
dc.date.issued2023
dc.description.abstractMobile banking has become an essential method to conduct banking transaction. However, number of users worldwide are still limited. The purpose of this study is to review the literature and understand the status of m-banking adoption, usage, and loyalty. Keywords were used to search for related articles in three databases namely, Web of Science (WoS), Scopus, and Google scholar. Filtering process was conducted to select the most related articles. This has resulted in reviewing 45 articles. The findings showed that number of articles pertaining to m-banking is increasing. Malaysia and Indonesia have the largest number of articles. The technology acceptance model (TAM) is being used widely in the m-banking literature and most of the reviewed studies are empirical with adequate sample size. This explains the increased usage of structural equation model (SEM). The most critical factors for m-banking adoption, usage, and loyalty are service quality, trust, perceived usefulness, perceived ease of use, security, risk, privacy, and social influence. Future research is suggested to examine the m-banking in different region and using mediating and moderating variables to explain the variation in the adoption � 2023, International Journal of Advanced Computer Science and Applications.All Rights Reserved.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.14569/IJACSA.2023.0140263
dc.identifier.epage540
dc.identifier.issue2
dc.identifier.scopus2-s2.0-85150979788
dc.identifier.spage534
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85150979788&doi=10.14569%2fIJACSA.2023.0140263&partnerID=40&md5=8e969791ac26510f382b07d9511ba38e
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/34662
dc.identifier.volume14
dc.pagecount6
dc.publisherScience and Information Organizationen_US
dc.relation.ispartofAll Open Access
dc.relation.ispartofGold Open Access
dc.sourceScopus
dc.sourcetitleInternational Journal of Advanced Computer Science and Applications
dc.subjectLoyalty
dc.subjectM-banking
dc.subjectService quality
dc.subjectTAM
dc.subjectUTAUT
dc.subjectFiltering process
dc.subjectGoogle scholar
dc.subjectLoyalty
dc.subjectM-banking
dc.subjectMobile bankings
dc.subjectService Quality
dc.subjectSystematic literature review
dc.subjectTechnology acceptance model
dc.subjectUTAUT
dc.subjectWeb of Science
dc.subjectQuality of service
dc.titleThe Predictors of Mobile Banking Usage: A Systematic Literature Reviewen_US
dc.typeArticleen_US
dspace.entity.typePublication
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