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Decision support system for determining pharmacy service quality

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dc.contributor.authorIrawan D.en_US
dc.contributor.authorHuda M.en_US
dc.contributor.authorTeh K.S.M.en_US
dc.contributor.authorIhwani S.S.en_US
dc.contributor.authorRashid M.H.en_US
dc.contributor.authorFebrianaen_US
dc.contributor.authorMaseleno A.en_US
dc.contributor.authorid36550301500en_US
dc.contributor.authorid56712456800en_US
dc.contributor.authorid56287877400en_US
dc.contributor.authorid57196465095en_US
dc.contributor.authorid57214729562en_US
dc.contributor.authorid57214729412en_US
dc.contributor.authorid55354910900en_US
dc.date.accessioned2023-05-29T07:28:04Z
dc.date.available2023-05-29T07:28:04Z
dc.date.issued2019
dc.description.abstractService quality of a trading company affects the level of customer satisfaction. The better the service quality, the higher the level of customer satisfaction. A high level of satisfaction allows the increase of consumers in the company concerned. Evaluation of service quality at Among Rogo Pharmacy is very necessary because the results of the evaluation can be used as a reference to determine policies related to the efforts in improving service quality. This research was conducted using SAW (Simple Additive Weighting) method. This method was chosen because it was able to select alternatives from a number of alternatives. The intended alternative is the level of service quality, namely: (1) Very Bad, (2) Bad, (3) Fair, (4) Good, (5) Very Good. Evaluation results based on observations of Among Rogo Pharmacy were also calculated along with these alternatives and alternatives whose value close to the calculation service evaluation results at Among Rogo Pharmacy. There were considered true to determine the quality of service at Among Rogo Pharmacy. This system can still be developed again by adding weight of the criteria, or by using other methods. Copyright � 2019 American Scientific Publishers All rights reserved.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1166/jctn.2019.8550
dc.identifier.epage49778
dc.identifier.issue12
dc.identifier.scopus2-s2.0-85079008519
dc.identifier.spage4970
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85079008519&doi=10.1166%2fjctn.2019.8550&partnerID=40&md5=00042c9c00903f0dbd1e72e997667ed3
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/24865
dc.identifier.volume16
dc.publisherAmerican Scientific Publishersen_US
dc.sourceScopus
dc.sourcetitleJournal of Computational and Theoretical Nanoscience
dc.titleDecision support system for determining pharmacy service qualityen_US
dc.typeArticleen_US
dspace.entity.typePublication
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