Publication:
The drivers of ITIL adoption in UNITEN

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dc.citedby11
dc.contributor.authorSaleh J.M.en_US
dc.contributor.authorAlmsafir M.K.en_US
dc.contributor.authorid56266625700en_US
dc.contributor.authorid51663261900en_US
dc.date.accessioned2023-12-29T07:44:19Z
dc.date.available2023-12-29T07:44:19Z
dc.date.issued2013
dc.description.abstractIn driving consistency, efficiency and excellence in managing IT services, Information Technology Infrastructure Library (ITIL) is identified to be the best mechanism. ITIL was introduced more than 20 years ago and since then the usage of ITIL in UK has extended into the private sectors, which include companies in Europe and the US. ITIL has become the most prominent method for IT Service Management worldwide. A study is being carried out in UNITEN, a private university in Malaysia to identify the main drivers for the adoption of ITIL. The purpose of this study is to find out the relationship between the drivers and the ITIL adoption in UNITEN. To accomplish this purpose, a set of questionnaire has been developed and distributed. The population for this study is the IT staff in the IT and Multimedia Services Department of UNITEN. Results show that the key performance indicator, intellectual capital and organization size (in terms of annual budget) are positively associated with the adoption of ITIL in UNITEN. The findings of this study would provide valuable information to UNITEN in further exercising ITIL best practices. � 2013 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo6836629
dc.identifier.doi10.1109/ACSAT.2013.100
dc.identifier.epage484
dc.identifier.scopus2-s2.0-84904192880
dc.identifier.spage479
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84904192880&doi=10.1109%2fACSAT.2013.100&partnerID=40&md5=c68606cc8da491d28bee63a3a7a06982
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30073
dc.pagecount5
dc.publisherIEEE Computer Societyen_US
dc.sourceScopus
dc.sourcetitleProceedings - 2013 International Conference on Advanced Computer Science Applications and Technologies, ACSAT 2013
dc.subjectIntellectual Capital
dc.subjectIT Service Management
dc.subjectKPI
dc.subjectOrganization Size
dc.subjectService Operation
dc.subjectBenchmarking
dc.subjectBudget control
dc.subjectKnowledge management
dc.subjectMultimedia services
dc.subjectOutsourcing
dc.subjectBest practices
dc.subjectInformation technology infrastructure library (ITIL)
dc.subjectIntellectual capital
dc.subjectIT service management
dc.subjectKey performance indicators
dc.subjectOrganization sizes
dc.subjectPrivate sectors
dc.subjectService operations
dc.subjectThallium alloys
dc.titleThe drivers of ITIL adoption in UNITENen_US
dc.typeConference paperen_US
dspace.entity.typePublication
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