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Knowledge audit for References and Customer Services Unit at UNITEN library

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dc.citedby0
dc.contributor.authorAl-Omari Z.H.en_US
dc.contributor.authorAhmad M.S.en_US
dc.contributor.authorid54944583200en_US
dc.contributor.authorid56036880900en_US
dc.date.accessioned2023-12-29T07:47:17Z
dc.date.available2023-12-29T07:47:17Z
dc.date.issued2011
dc.description.abstractKnowledge management has become a common phrase in many service-oriented or business-oriented and government or privately owned organizations. Consequently, libraries have followed suit in deploying knowledge management for the many benefits being realized by these organizations. In this paper, we consider the appropriateness of a mixed-method approach, which include both quantitative and qualitative techniques of collecting data to reinforce the fact that library reference and customer service trends are changing. The paper proves and acknowledges that knowledge audit is an approach for assessing the viability of knowledge sources for reference librarians in academic institutions. Our subject for this study is the Reference and Customer Services Unit (RSCU) of Universiti Tenaga Nasional (UNITEN). A knowledge map for the unit is conceived to show the locations of knowledge within the unit. � 2011 IEEE.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo6122719
dc.identifier.doi10.1109/ICIMU.2011.6122719
dc.identifier.scopus2-s2.0-84856507241
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84856507241&doi=10.1109%2fICIMU.2011.6122719&partnerID=40&md5=36238894e2faf4bcf19666b42862eab3
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/30386
dc.sourceScopus
dc.sourcetitle2011 International Conference on Information Technology and Multimedia: "Ubiquitous ICT for Sustainable and Green Living", ICIM 2011
dc.subjectknowledge audit
dc.subjectknowledge management
dc.subjectlibrary reference
dc.subjectCustomer satisfaction
dc.subjectKnowledge management
dc.subjectLibraries
dc.subjectManagement
dc.subjectMultimedia services
dc.subjectSales
dc.subjectSocieties and institutions
dc.subjectAcademic institutions
dc.subjectCustomer services
dc.subjectknowledge audit
dc.subjectKnowledge map
dc.subjectKnowledge sources
dc.subjectService Oriented
dc.subjectInformation technology
dc.titleKnowledge audit for References and Customer Services Unit at UNITEN libraryen_US
dc.typeConference paperen_US
dspace.entity.typePublication
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