Publication:
The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry

Simple item page
dc.citedby1
dc.contributor.authorIsmail Z.en_US
dc.contributor.authorShokor S.S.A.B.en_US
dc.contributor.authorid57189238640en_US
dc.contributor.authorid57189249610en_US
dc.date.accessioned2023-05-29T06:12:04Z
dc.date.available2023-05-29T06:12:04Z
dc.date.issued2016
dc.descriptionAverage numbers; Customer service management; Customer spending; Fast-food restaurants; Organization performance; Real case scenarios; Service operations; Waiting lines; Sales; design; food industry; implementation process; lifestyle; mathematical analysis; numerical method; organizational framework; research work; Malaysiaen_US
dc.description.abstractRapid life time change of the Malaysian lifestyle had served the overwhelming growth in the service operation industry. On that occasion, this paper will provide the idea to improve the waiting line system (WLS) practices in Malaysia fast food chains. The study will compare the results in between the single server single phase (SSSP) and the single server multi-phase (SSMP) which providing Markovian Queuing (MQ) to be used for analysis. The new system will improve the current WLS, plus intensifying the organization performance. This new WLS were designed and tested in a real case scenario and in order to develop and implemented the new styles, it need to be focusing on the average number of customers (ANC), average number of customer spending time waiting in line (ACS), and the average time customers spend in waiting and being served (ABS). We introduced new WLS design and there will be prompt discussion upon theories of benefits and potential issues that will benefit other researchers.en_US
dc.description.natureFinalen_US
dc.identifier.ArtNo12074
dc.identifier.doi10.1088/1755-1315/32/1/012074
dc.identifier.issue1
dc.identifier.scopus2-s2.0-84966657869
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84966657869&doi=10.1088%2f1755-1315%2f32%2f1%2f012074&partnerID=40&md5=0d7c0209e19ec6aa9d9098f337d5a749
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/22758
dc.identifier.volume32
dc.publisherInstitute of Physics Publishingen_US
dc.relation.ispartofAll Open Access, Bronze
dc.sourceScopus
dc.sourcetitleIOP Conference Series: Earth and Environmental Science
dc.titleThe Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industryen_US
dc.typeConference Paperen_US
dspace.entity.typePublication
Files
Collections
SCOPUS