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A Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyalty

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dc.citedby2
dc.contributor.authorAlismaili S.N.R.en_US
dc.contributor.authorShanmugam M.en_US
dc.contributor.authorKasim H.A.en_US
dc.contributor.authorMagalingam P.en_US
dc.contributor.authorid57223279050en_US
dc.contributor.authorid36195134500en_US
dc.contributor.authorid57203863798en_US
dc.contributor.authorid35302809600en_US
dc.date.accessioned2023-05-29T09:11:47Z
dc.date.available2023-05-29T09:11:47Z
dc.date.issued2021
dc.descriptionHospitals; Information systems; Information use; Motivation; Tourism; Configurability; Ease-of-use; Empirical studies; Healthcare services; Hospital information systems; Patient loyalties; The unified theory of acceptance and use of technology(UTAUT); Utaut models; Medical computingen_US
dc.description.abstractHealthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies. � 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.1007/978-3-030-70713-2_21
dc.identifier.epage216
dc.identifier.scopus2-s2.0-85105457763
dc.identifier.spage207
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85105457763&doi=10.1007%2f978-3-030-70713-2_21&partnerID=40&md5=ece293bcfe3f9d0141ce40d4887bd8e7
dc.identifier.urihttps://irepository.uniten.edu.my/handle/123456789/26545
dc.identifier.volume72
dc.publisherSpringer Science and Business Media Deutschland GmbHen_US
dc.sourceScopus
dc.sourcetitleLecture Notes on Data Engineering and Communications Technologies
dc.titleA Modified UTAUT Model for Hospital Information Systems Geared Towards Motivating Patient Loyaltyen_US
dc.typeBook Chapteren_US
dspace.entity.typePublication
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